Cap Céleste

Help and contact

A question, an issue, an idea: we answer.

Write to us

Email us at capceleste.app@outlook.com. We usually answer within a few days.

To speed things up, tell us your device (iPhone, Android, computer), the app version if you know it, and what you were doing when the problem happened. A screenshot helps a lot.

In the app, the Me tab also has a feedback page to tell us what you think.

The sky does not match what I see

First check the place and time: the sky is computed for the location chosen in the settings (Me tab, gear at the top right).

With the gyroscope, the screen follows your phone. If North is off, move away from metal objects and wave the phone in a figure eight to recalibrate the compass, or use the manual alignment offered in the app.

The app cannot find my location

You can deny geolocation: then pick a place by hand in the settings. Your location is only used to compute the sky and never leaves your device.

I bought the app, but everything is still locked

The purchase is tied to your account. Sign in with the same account you used to buy: the app picks it up on its own, on phone and on the web.

If it does not come back, write to us with the account email and the purchase date.

My progress is gone

Without an account, progress lives on the device: uninstalling the app or clearing browser data erases it. With an account, it is copied to our servers and comes back when you sign in.

The evening reminder does not ring

Check that notifications are allowed for Cap Céleste in the phone settings, and that the reminder is turned on in the app settings.

Your data

What the app keeps, where it goes and your rights are explained in the privacy policy. In short: without an account, nothing leaves your device; no ads, no selling of data.

Delete your account

In the app or on the web: Me tab, then “Delete my account”. By email: write to capceleste.app@outlook.com from the account address.

Details of what gets erased: account deletion.